Supporting GPs in North Central London
In April of this year, we were commissioned by the North Central London Integrated Care Board to develop a Good Practice Guide, aimed at helping and supporting General Practices (GPs) to engage better with their patients.
Collating Good Practice Literature
We began by gathering and analysing practice literature from local Healthwatches across North Central London (Barnet, Haringey, Camden, and Islington) to have a better understanding into the recommendations local residents want to see being implemented in their local GP practices.
Engaging with Local Residents
137 residents in Enfield took part in a GP Access Survey (online and in-person). We collected insights into their experiences on accessing GP services, the platforms used to book appointments, and their awareness of Patient Participation Groups (PPGs).
Engaging with Practice Managers
We have spoken to Practice Managers across North Central London to find out what they would want from a Good practice guide to ensure the guide is practical and aligned with current needs and requirements. We continue to engage with them by being involved in workshops, forums, and collecting feedback via survey.
Key Findings
Insights collected from the GP Access Survey from residents in Enfield (June - August 2024).
- 78 out of 137 residents (70%) reported to be satisfied or somewhat satisfied with their GPs
- The majority of respondents (72%) prefer booking appointments via phone, highlighting its accessibility, familiarity, and convenience.
- Walk-in bookings are preferred by 19%, showing less popularity, likely due to the relative inconvenience.
- Online bookings via websites are used by 16% and 15% use mobile apps like the NHS App, indicating moderate but not primary usage for these digital methods.
- Additionally, 8% rely on alternative methods such as email, text messaging, or through a chaperone or care worker, reflecting a smaller preference for less common approaches.
- A significant number of respondents found booking appointments challenging, with 58% reporting to find it difficult or somewhat difficult.
- 80% of respondents find their appointment times either very convenient, convenient, or at least acceptable/ no strong feelings about it (neutral).
- When asked "Are you aware of the Patient Participation Group (PPG)?", the significant majority (74%) reported no.
Next Steps
We are currently in the process of creating the Guide, which we aim to finalise soon. In the very near future, we will be holding webinars to promote the guide to general practice managers and will be working on making GP websites more accessible to patients as part of this project.
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